Bertie Maffoons Bicycle Co. :: Bertie's Terms & Conditions

Bertie's Terms & Conditions

In these Terms and Conditions “we, our, us, ” refers to “Bertie Maffoon’s Bicycle Company Ltd”. Any conditions stated on this website do not affect your statutory rights as a consumer.


Acceptance of terms

Both browsing and purchasing from the website will indicate your acceptance of the terms and conditions set out herein.


Modification of terms

We reserves the right to update or modify the terms and conditions at any time without prior notice, use of the website will be deemed as acceptance of this agreement. We advise users to regularly check the terms and conditions.
This site is owned and operated by Bertie Maffoons Bicycle Company Ltd. All rights in this website are owned by Bertie Maffoons Bicycle Company Ltd, any use, copying or modification is prohibited.

Product descriptions
Great care has been taken with the representation of products on this site to ensure that all details, descriptions and prices of products appearing are correct at the time when the relevant information was entered onto the system.
All sizes and weights are approximate and should be used as a guide only.
Please note that the colour of images shown on this website may be affected by the technology used to access it and whilst we do our best to reproduce colours accurately, some variation may occur. If this is an important consideration in your choice of item please contact us for a brochure.

We reserve the right to alter specifications without prior notice.


Ordering goods
Purchasing products from is easy and secure. Once you have submitted your order to us you will shortly receive an email confirming that your order is being processed.  At this point you must check that all details are correct.  This email does not constitute acceptance of your order by us.
We may choose not to accept your order for any reason and will not be liable to anyone in these circumstances. Acceptance of your order and the formation of a contract between us will take place when we send you an email confirming that your goods have been dispatched. Title of the goods will pass to you on delivery.
If your credit/debit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to the card used in the order of the amount charged.
All prices listed on the website are exclusive of delivery charges which you will be made aware of when placing your order.
You can pay for your products with any of the major credit and debit cards using our secure payment service from Paypal. 
Once your payment is complete, you will receive an order confirmation email. We will then email once your order has been despatched.
Although we make every effort to ensure that all pricing information on the website is accurate, there may be rare instances where an error in pricing occurs. Should we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with your order at the correct price.  We are also entitled to make any adjustments in price to take account of any change in prices from the supplier or a change in tax.
Provided that an order has not been shipped, we will endeavour to do our best to change the order if you so require.
Orders will only be processed once authorisation of your credit/debit card has been received.
On receipt of your goods, it is important that you inspect them before signing for the delivery. If goods arrive and are either incorrect or in a damaged condition, you must make a note of the courier's delivery consignment note and keep all the original packaging. It will be your responsibility to inform us within 5 days of being in receipt of your goods. No claim for damage will be accepted after this period. If your purchase is found to be damaged or defective upon receipt, we will arrange either a replacement or a full refund at Bertie Maffoon’s discretion. In the event of an item being returned to Bertie Maffoon’s due to non delivery, a charge will be made to you at a cost of up to £20.00 for the redelivery back to our store.
UK Mainland 
Any orders over £50.00 are shipped free of charge within the UK mainland only. Orders below the value of £50.00 will incur a delivery cost of £3.95. We aim to deliver stock items within 3-5 working days of funds clearing. If an item is out of stock we will email you to inform you of the expected delivery date. If the item is out of stock with the manufacturer we will inform you by email giving you the right to cancel your order and we will refund your payment.

Incorrect delivery address provided
If you provide us with an incorrect delivery address and your goods are signed for by another party, Bertie Maffoon’s cannot be held responsible for any loss you incur as a result.


Right to Cancellation
Bertie Maffoons wants all it’s customers to be totally satisfied with their goods. Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods.
Should you wish to cancel an order, goods must be returned back to Bertie Maffoons. Unfortunately we are NOT able to reimburse return delivery costs. Customers who have received their goods with free delivery are subject to a cost of the initial postage of the goods, which will be deducted from your refund.
For your own protection, we recommend that you use a recorded delivery service to provide you with proof of delivery. Any return must be in a re-saleable condition being unused and in the original box and packaging. Please note that all labels and or packaging MUST NOT be removed from the goods. We are unable to refund or replace any items that have had the labels and or packaging removed. Refunds will only be processed upon receipt of returned goods and we also require a copy of your receipt.  Customer refunds are processed within two weeks of our receipt of the goods.
If you do not exercise reasonable care and the goods are damaged whilst in your possession or in transit we will not be able to accept the return.

Links to and from other websites

Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party websites linked to from this website, it is at your own risk.


Safety Standards

All products sold on this site comply with either UK or EU safety regulations.
We want you to be happy with the service we provide and welcome feedback at any point via either email or by telephone. In the event that you feel you need to make a complaint, please contact us using the contact details here   and we will provide our initial response within 48 hours of receiving the complaint.

Company Information
Bertie is a trading name of Bertie Maffoons Bicycle Company Ltd.
Registered Office: 2 Old Bath Road, Newbury, Bershire RG14 1QL.
Regd. No: